During the 1998 merger of the Swiss Bank Corporation with the Union Bank of Switzerland, which formed the UBS we know today, it was a key priority to integrate the heterogeneous IT landscapes of both banks, both functionally and from a customer data perspective, in less than 12 months.
Parallel to this large scale IT project, the new UBS branch network needed a consulting and operational platform for its retail business which had to be capable of automating back-office procedures based on direct integration with the new, central banking solutions. The target was to reduce operational cost by 30%. The Swiss-wide roll-out of the core business services had to be guaranteed within 9 month, and the complete functionality within the following 15 months.
UBS is one of the world’s leading financial institutions. A leading provider of wealth management services, UBS is also one of the largest global asset managers and ranks among the top houses for investment banking and securities. With around 67,000 employees in 50 countries, it is represented in all of the world’s key financial centers.
- With its highly efficient approach E2E did the impossible: bringing the retail services of SBC and UBS together and automate all back-office procedures in record time.
Using its revolutionary 100% Model Driven Integration (MDI) approach, E2E implemented the consulting, sales and operational platforms for the branch network of UBS in record time and on budget. This included the core customer business, mortgage, investment consulting and teller business.
Today, the solution is available on 16,500 workstations in 230 branch offices and is used by 10,000 employees on a daily basis. Up to 7 million business transactions and 35 million backend service requests are handled every day via the E2E platform, for further processing in the various backend systems of the bank. During peak times, the system regularly handles 3,500 concurrent users.