No Magic Product News

REMINDER – Service pack updates required to prevent disruption in service

As part of our integration into Dassault Systèmes (DS), we announced our plans to retire No Magic‘s web-based customer portal in the upcoming months. Our goal is to gradually transition you into the standard DS environment and continue to support you using DS information systems. You may have received a communication previously regarding this and we would like to take this opportunity to remind you to review the details and to deploy the Service Pack.

As you know, our modeling tools (and some standalone products) contain a set of features that depend on an active internet connection and require direct access to No Magic servers. To ensure continuity of service for our customers and address this challenge we have developed special service pack(s) for the following version(s) of our modeling tools:

  • 18.0
  • 18.5
  • 19.0

These supported versions will require service packs that remove our software's dependency on No Magic servers and discontinue all features requiring external network access. For the mentioned versions, the new service packs include:

  • 18.0 SP7
  • 18.5 SP4
  • 19.0 SP4

Application of these service packs is critical for users with Seat and Mobile licensing. Without the deployed service pack, a modeling tool may stop working when our legacy systems will be taken offline after a transitional period, currently targeted for January 15, 2021. Users of floating licenses are not impacted.

If you are not currently on one of the supported versions, you should upgrade to a supported version prior to installing the service pack. For example, if you currently use version 18.2, you should upgrade to 18.5 or 19.0, first. In order to address questions or issues that may arise after deploying this service pack(s), we are rolling out access in a phased manner. You will receive an additional communication when access is granted to you, at which point you can log into your No Magic portal account and access the necessary files.

To better prepare for the transition, please review the documents below to see what will be changing. Should you have any questions in advance of the release, please contact your assigned No Magic Sales Executive.

For more information or a quote
please contact
sales@nomagic.com
or call +1-214-291-9100.